Customer Leak Fix

New ebook · For small business owners

Your customers are not complaining. They are just leaving.

The Customer Leak Fix shows you 7 everyday mistakes that push customers away from your shop, salon or workshop, and gives you the exact words to fix each one in a day.

• 35 copy-and-paste scripts
• 5-minute Leak Audit
• 7-day action plan
• Easy to read on your phone

Get the ebook now Ask on WhatsApp

₦2,000  ·  Free for members of my Facebook group

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7everyday leaks fixed

35ready-to-use scripts

5minute Leak Audit

7day action plan

A man walks into a shop to buy a shaving stick for 200 naira. He hands over 1,000 naira. The owner says, “No change.” He buys things he does not need, and never comes back.

The shop did not lose 200 naira. It lost a customer for life. Most small businesses lose customers this quietly, through small habits the owner never notices.

Inside the book

Seven leaks. Seven fixes.

Each chapter has a short story you will recognise, what the leak really costs you, four clear moves, scripts to copy, and a one-day action.

1

The “No Change” Trap

Stop forcing customers to buy what they do not want just to get their change.

Fix: a daily change float and transfer-first payment

2

The Price That Changes After the Job

Quote in a way that wins trust and ends arguments at payment time.

Fix: written quotes and agreed extras

3

The “I’m Almost There” Problem

Keep time with your customers, even on your busiest days.

Fix: time windows and early warnings

4

Taking the Deposit and Disappearing

Protect your customers’ money and your own name.

Fix: milestones and progress updates

5

When a Customer Complains

Turn an angry customer into a loyal one with four simple steps.

Fix: listen, thank, one clear fix, follow up

6

“Goods Sold Are Not Returnable”

Write a fair return policy that protects your shop and keeps trust.

Fix: a simple exchange rule and weekly expiry checks

7

Skipped Queues and Untrained Staff

Serve every customer fairly and make sure your staff give safe, honest answers.

Fix: first come, first served and a staff checklist

★

The Leak Audit and 7-Day Plan

Score your business in five minutes, then fix one leak a day.

Bonus: your personal action plan

Simple to use

Read a chapter. Copy a script. Fix a leak.

Read one short chapter

Plain language and a story you will recognise from your own business.

Copy the script

Paste it into your phone notes and use it with the next customer.

Tick the checklist

Finish the one-day action and move to the next leak.

A peek inside

Words you can use today

Every chapter ends with scripts like this one, and a checklist to make it stick.

Script · When you have no change

“I am sorry, I cannot break 1,000 naira right now. You can send 200 naira by transfer, or I can write down the balance for your next visit. I do not want you to buy what you do not need.”

Script · Counter sign

“We give change. If we run low, we will tell you before you shop.”

Chapter 1 checklist

• I have counted my small notes and set aside a daily float
• I know when I will refill my float each week
• My account details or QR code are at the counter
• My “We give change” sign is up
• I have practised Scripts 1 and 2

Made for

Owners and staff of businesses like yours

KiosksProvision storesMini supermarketsPharmaciesSalons and barbersCar washesPlumbersMechanicsVulcanizersTailorsElectriciansAny service business

Get your copy

Fix one leak a day. Keep the customers you already have.

₦2,000

One-time payment · PDF ebook, easy to read on your phone

• The full ebook with 7 chapters
• 35 copy-and-paste scripts
• Chapter checklists and one-day actions
• 5-minute Leak Audit and 7-day plan

Buy now Chat on WhatsApp

Already a member of my exclusive Facebook group? The ebook is free for you. Join the group here or message me on WhatsApp.

About the author

Ejikeme J. Obasi

Ejikeme J. Obasi is a Finance and Business Analyst, Coach, Consultant, and Author who helps Nigerian small business owners scale and optimize their businesses and portfolios, one simple system at a time.

Also by the author The Earnlings Earnings to Empire The Day Timi Discovered Money

Questions

Before you buy

Is this a physical book?

No. It is a PDF ebook of about 40 pages, designed to read easily on your phone, tablet or computer.

How do I get it after paying?

Tap Buy now, complete your payment on the secure checkout page, and download the ebook straight away.

I am in your Facebook group. Do I still pay?

No. The ebook is free for members of the exclusive group. Not a member yet? Join the group, or send a message on WhatsApp and we will help you.

Will it work for my type of business?

It is written around shops, pharmacies, salons, car washes and artisans such as plumbers, mechanics and tailors. The scripts are easy to adjust to your own business.

How long will it take to read?

Each chapter is short. Read one chapter a day and finish the whole plan in a week.

I have another question or want to order for my team.

Send a message on WhatsApp and I will respond as soon as I can.

Stop losing customers quietly.

One leak fixed today is a customer kept tomorrow.

Get The Customer Leak Fix Ask a question on WhatsApp

The stories in the book are composite or illustrative. The scripts are general guidance, not legal, financial or medical advice. Results vary from business to business.

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