Master Windows Like a Pro: 30 Practice Questions for Aspiring PC Technicians
Breaking into the world of IT support or desktop
troubleshooting? Then you already know that mastering Windows system tools is a
must. Whether you're preparing for a PC Technician certification or just want
to level up your technical skills, hands-on knowledge of tools like Task
Manager, Event Viewer, and Disk Management is essential.
In this post, we’ve compiled 30 carefully crafted multiple
choice questions inspired by real-world tasks and scenarios—like the ones found
in technical training projects and certification prep. These questions are
designed to challenge your understanding of Windows diagnostics, performance
tuning, system configuration, and network troubleshooting.
Use this quiz as a practice run, study guide, or even a
classroom supplement. Let’s see how well you know your way around a Windows
machine.
PC Technician Certification Practice Exam – Using
Windows System Tools
1.
Which
Windows tool provides detailed information about the hardware and software
environment of the system?
A. Device Manager
B. System Information
C. Services
D. Task Scheduler
2.
What
command would you use in Command Prompt to determine the IP address of a
computer?
A. ping
B. tracert
C. ipconfig
D. nslookup
3.
Which
system tool can be used to view CPU and memory usage in real-time?
A. Task Scheduler
B. Services
C. Task Manager
D. Control Panel
4.
What
is the purpose of the vol command in Command Prompt?
A. Show drive capacity
B. View volume serial number
C. Scan for disk errors
D. Mount new volumes
5.
Which
tool lets you check if Bluetooth services are running?
A. Task Manager > Startup
B. Device Manager
C. Services.msc
D. Event Viewer
6.
What
tool would you use to determine if Cortana is enabled at startup?
A. Performance Monitor
B. Task Manager > Startup
C. Local Group Policy Editor
D. System Configuration
7.
Which
tool can show whether Remote Desktop is enabled?
A. Remote Assistance
B. Firewall
C. System Properties
D. Device Manager
8.
Which
built-in tool would you use to trace the route to a remote server?
A. netstat
B. ping
C. tracert
D. nslookup
9.
How
can you determine the last time Windows Update checked for updates?
A. Update History
B. Command Prompt
C. Reliability Monitor
D. Windows Security
10.
Which
section in System Information displays the total physical memory?
A. Hardware Resources
B. Components
C. System Summary
D. Software Environment
11.
Where
can you find the Windows Experience Index (WEI) score?
A. Performance Options
B. Control Panel > System
C. PowerShell after running winsat
D. Disk Cleanup
12.
Which
tool helps you determine whether your PC meets Windows 11 requirements?
A. Device Manager
B. PC Health Check
C. Disk Management
D. Event Viewer
13.
What
does nslookup primarily help you identify?
A. Local MAC address
B. Network latency
C. DNS resolution for domain names
D. Number of open ports
14.
Which
tool is best to view and manage user accounts on the system?
A. Local Security Policy
B. Local Users and Groups
C. Task Manager
D. Services
15.
What
command shows the volume serial number of a drive?
A. vol C:
B. diskpart
C. chkdsk
D. fsutil
16.
Which
Windows tool is used to analyze administrative events and system logs?
A. Task Scheduler
B. Reliability Monitor
C. Event Viewer
D. Services
17.
What
can you use to analyze the stability history and critical events of a Windows
machine?
A. System Restore
B. Reliability Monitor
C. Task Manager
D. Resource Monitor
18.
Which
tool shows the exact amount of disk space used by system protection (restore
points)?
A. Disk Cleanup
B. SystemPropertiesProtection
C. Event Viewer
D. Storage Sense
19.
Which
tool is used to manage partitions and volumes on your drives?
A. Task Manager
B. Device Manager
C. Disk Management
D. BIOS
20.
What
utility allows you to check if File and Printer Sharing is being blocked by the
firewall?
A. Windows Firewall with Advanced
Security
B. Services
C. File Explorer
D. Control Panel
21.
Where
can you find the system theme in use?
A. File Explorer
B. Settings > Personalization
C. Device Manager
D. Task Scheduler
22.
Which
tool shows all applications set to launch during startup?
A. msconfig
B. Task Scheduler
C. Task Manager > Startup tab
D. System Restore
23.
What
would you use to list hops from your computer to a website?
A. ipconfig
B. netstat
C. tracert
D. ping
24.
Where
is the default printer set in Windows?
A. Devices and Printers
B. Print Spooler
C. Task Manager
D. System Configuration
25.
Which
service must be running to allow connections over Remote Desktop?
A. Windows Connect Now
B. Remote Desktop Services
C. Remote Registry
D. Remote Assistance Host
26.
What
command can be used to test internet connectivity to a specific domain?
A. net use
B. ping
C. whois
D. getmac
27.
Which
Windows feature lets you roll back to a previous configuration in case of
failure?
A. Task Scheduler
B. System Restore
C. Safe Mode
D. System File Checker
28.
Which
tool can be used to view both successful and failed login attempts?
A. Local Users and Groups
B. Security Policy
C. Event Viewer
D. Services
29.
What
tool is used to view software environment details like drivers and services?
A. Device Manager
B. System Information
C. Event Viewer
D. Control Panel
30.
Where
do you go to configure system protection for drives?
A. Disk Management
B. File Explorer
C. System Properties > System
Protection tab
D. Task Manager
PC Technician Certification Practice Exam – Answers & Explanations
1.
B. System Information
Provides a comprehensive overview of system hardware, software, and
configuration.
2.
C. ipconfig
Displays IP address, subnet mask, and default gateway information.
3.
C. Task Manager
Real-time monitoring of CPU, memory, disk, and network usage.
4.
B. View volume serial number
The vol command shows the volume label and serial number of a drive.
5.
C. Services.msc
Use this to view the status (running/stopped) of services like Bluetooth.
6.
B. Task Manager > Startup
Shows whether apps like Cortana are enabled or disabled at startup.
7.
C. System Properties
Remote Desktop settings are found under the Remote tab in System Properties.
8.
C. tracert
Traces the path packets take to reach a destination, showing each hop.
9.
A. Update History
Found under Settings > Update & Security, shows last update check
time.
10.
C. System Summary
In System Information, the System Summary includes total physical memory.
11.
C. PowerShell after running winsat
winsat formal generates Windows Experience Index scores saved in an XML
file.
12.
B. PC Health Check
Microsoft’s tool to assess hardware compatibility for Windows 11.
13.
C. DNS resolution for domain names
nslookup queries DNS servers to resolve domain names to IP addresses.
14.
B. Local Users and Groups
Used to view and manage user accounts on a Windows machine.
15.
A. vol C:
Shows the volume serial number for drive C (or any specified drive).
16.
C. Event Viewer
Access logs of system warnings, errors, and information events.
17.
B. Reliability Monitor
Shows stability index and application crash/failure history.
18.
B. SystemPropertiesProtection
Opens System Protection settings, showing disk space usage for restore
points.
19.
C. Disk Management
Used to view, create, delete, and format disk partitions.
20.
A. Windows Firewall with Advanced Security
This tool allows checking and configuring rules for File and Printer
Sharing.
21.
B. Settings > Personalization
Shows current system theme and lets you change background, colors, etc.
22.
C. Task Manager > Startup tab
Displays a list of programs configured to start when Windows boots.
23.
C. tracert
Displays each hop between your computer and the destination domain.
24.
A. Devices and Printers
Used to manage and set default printers.
25.
B. Remote Desktop Services
Must be running to allow RDP sessions on the computer.
26.
B. ping
Tests connectivity and round-trip time to a remote host.
27.
B. System Restore
Restores system files and settings to a previous working state.
28.
C. Event Viewer
Security logs in Event Viewer show login attempts and system access history.
29.
B. System Information
Displays both software and hardware environment data, including drivers.
30.
C. System Properties > System Protection tab
This is where System Restore and protection settings are managed.
Final Thoughts
Whether you're studying for a certification exam, preparing
for a tech support role, or just brushing up on your skills, these 30 multiple
choice questions are a solid step toward mastering Windows system tools.
Real-world PC technicians don't just fix hardware—they diagnose, configure, and
optimize systems using the same tools these questions cover.
Keep practicing, revisit any areas where you feel uncertain,
and remember: hands-on experience is just as valuable as theory. The more
comfortable you are navigating Windows’ built-in tools, the more confident and
capable you'll be in the field.
Got a question, scored yourself a perfect 30/30, or want more practice sets like this? Drop a comment or share your thoughts—we’d love to hear from you!
